TurboTax 2011 Unrecoverable error – The Better Fix

4 02 2012

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Turbo Tax 2011 has had problems installing on some Windows 7 computers. They have identified the problem is caused by corrupt versions of Arial and Verdana fonts on some Windows 7 systems.

Intuit have posted some rather long winded and complicated instructions that help recover from the problem. The average computer user would have problems following these instructions. Even worse than that, the fix does not work for all  instances of this problem. The fix did not work for me.

I found a much easier procedure for fixing corrupt font problems on a windows 7 computer, after which TurboTax 2011 installs just fine.

If you get the unrecoverable error installing Turbo Tax 2011 do the following to fix the problem.

Click on Start and then in the search box type

c:\Windows\Fonts\Arial.ttf
(be sure to hit enter after typing this in)

Then click on the ‘install’ button.

Click Install to recover corrupt font

 

Repeat the procedure for the Verdana Font.

c:\Windows\Fonts\Verdana.ttf 
(be sure to hit enter after typing this in)

and click the instal button once more.

TurboTax 2011 should now install without problems.

This fix should work for Windows Vista systems as well, though I haven’t verified it does.





Overcoming TurboTax 2011 Unrecoverable error during install

16 01 2012

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I got TurboTax this tax season but was greeted with an error message before I could even get the install past the first step. TurboTax  reports an error

Turbotax installation has encountered an unrecoverable error. Would you like more information on this error?

Clicking on the more info button take you to  an Intuit knowledgebase, where they acknowledge that this error occurs sometimes and one can register to be informed when a a fix is posted.

(Update 2012-02-04 Intuit have indentified the problem – read more here)

I really needed to get a jump on my taxes this year. H&R Block Taxcut software did not contain the forms necessary for me to claim my Electric Vehicle credit, so I turned to TurboTax only to get this error. Rather than wait for Intuit to post a  fix, I overcame the error by installing the software instead onto a XPMode virtual machine. If you encounter the TurboTax error and have Windows 7 Professional or better then XP Mode is your workaround.

To install XP Mode Read the rest of this entry »