TurboTax 2011 Unrecoverable error – The Better Fix

4 02 2012

Click to enlarge

Turbo Tax 2011 has had problems installing on some Windows 7 computers. They have identified the problem is caused by corrupt versions of Arial and Verdana fonts on some Windows 7 systems.

Intuit have posted some rather long winded and complicated instructions that help recover from the problem. The average computer user would have problems following these instructions. Even worse than that, the fix does not work for all  instances of this problem. The fix did not work for me.

I found a much easier procedure for fixing corrupt font problems on a windows 7 computer, after which TurboTax 2011 installs just fine.

If you get the unrecoverable error installing Turbo Tax 2011 do the following to fix the problem.

Click on Start and then in the search box type

c:\Windows\Fonts\Arial.ttf
(be sure to hit enter after typing this in)

Then click on the ‘install’ button.

Click Install to recover corrupt font

 

Repeat the procedure for the Verdana Font.

c:\Windows\Fonts\Verdana.ttf 
(be sure to hit enter after typing this in)

and click the instal button once more.

TurboTax 2011 should now install without problems.

This fix should work for Windows Vista systems as well, though I haven’t verified it does.