First attempt using Android Pay – FAIL!

20 09 2015
Android Pay Logo

Android Pay Logo

Google rolled out Android pay on a limited basis in the last few weeks, and nationwide for anyone this week.

I thought I would give it a try. I was in Office Depot which is listed as a Android Pay merchant and there were no other customers. Ideal time to try this new fangled payment method. I had already added my Chase VISA card to Android Pay and all looked good and ready.

I noticed the Tap and Pay icon on the Credit Card Reader. I asked at the checkout if they accepted cell phone payments. “Yes we accept Apple Pay” was the response. Good enough I thought, they’ve probably never heard of Android Pay so I proceeded without asking further questions.

Tap and Pay Icon found on checkout card readers

Tap and Pay Icon found on checkout card readers

I unlocked my phone, held it next to the tap and pay icon and beep, it did something. For some reason it didn’t work, the checkout clerk muttered something and said try again. I tried again, this time it looked good and showed a large a green check in place of the android pay logo on phone. Apparent success, I asked the checkout clerk if it went through.

Then I noticed a prompt on the merchant terminal for a PIN number. Hmmmm. I wasn’t expecting that. I entered my Google Wallet PIN as I could think of no other valid pin. The clerk said my transaction was declined.

Another customer walked up so I decided to pay with plastic and left the store.

So what went wrong?

Declined Tap and Pay Transaction. Click to Enlarge

Declined Tap and Pay Transaction. Click to Enlarge

I visited the Google Wallet webpage and there was was my declined transaction. ‘Please try again’ it said.

Chase Fraud Alert. Click to enlarge

Chase Fraud Alert

Then I noticed a fraud alert email from Chase Bank. They asked me if I was familiar with a suspicious transaction at Google/Office Depot. I clicked on Yes so my card wouldn’t be shutdown.

So it seems Android Pay worked between the merchant and Android Pay on my phone, but the bank (Chase) decided to decline the transaction.

Call to Chase Bank.

I spoke with the fraud Department at Chase. They did the usual identity verification and established the transaction was legitimate and I still had physical possession of the Credit Card. They did not share with me any reason for the transaction being declined, only that they wanted to check with me first. Chase did apologise for the inconvenience of having my charge declined.

The rep assured me that any further transactions with this merchant would be approved. I suppose I’ll find out next time I try and use Android Pay with my Chase card. I was glad they cleared the fraud flag, the odd thing however is this same Chase card has been used for years to top off my Google Wallet when buying apps at the Google Play Store. Maybe because it was a NFC transaction?

I appreciate that merchants and banks will be cautious with a new service like Android Pay. But decline a small $21 transaction? Seems a little over zealous to me. This is the first time Chase have ever declined a transaction. In the past they have even approved transactions while I was unknowingly over my credit limit.

 

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What to do if your Moto X (2013) battery life suffers after upgrading to Lollipop 5.1

19 09 2015
Moto X Battery Life 2 1/2 Hours!! Click to enlarge

Moto X Battery Life 2 1/2 Hours!!
Click to enlarge

Verizon Wireless has finally rolled out Lollipop 5.1 android operating system to the Gen 1 2013 Moto X phones. The upgrade went without a hitch but I noticed my battery life was only 2 1/2 hours with very light use. I left the phone plugged in overnight but the next morning the problem was still present. The phone was noticeably hot to the touch as well. Something was keeping the phone’s CPU very busy.

After asking on Google+ if anyone else had seen this problem, many had. I received various pieces of advice ranging from ‘do nothing it will fix itself’, to ‘you’ll need to do a factory reset’.

The best advice I received was to clear the cache partition.

Not knowing how to do this I did some research, performed the operation and now I have a much better phone as a result. I now get 9-10 hours battery life with normal use. If you are having similar issues, here is how to do the same for your Moto X phone to restore the phone to normal operation. (The operation is non-destructive you do not lose any data, applications, call logs. It’s one of the safest remedies you can perform).

Clearing Your Cache Partition

Full instructions can be found at this website.

I suggest you visit the site, the author did a really nice job showing screen shots etc of how to do the cache clear operation. Just incase the website disappears one day here is a quick checklist of the steps one needs to perform.

Step 1:  Power off your phone.

Step 2. Access boot options

Press and hold the volume down button for 4-5 seconds first.  Do not release your finger from the volume down button!

While still pressing and holding the volume down button, now press and hold the power button for 4-5 seconds (you are pressing and holding two buttons now).

Then release your fingers from both the power and volume  buttons.

Step 3: Boot into recovery mode

In boot options page (as shown above), you have to:

use volume down button to navigate;

use volume up button to select, NOT the power button as you may assume.

Do not use power button in boot options page. It will reboot the phone.

Now use volume down button to move the cursor to Recovery, then press volume up button to make the selection.

The phone should now boot into recovery mode.

Step 4: Access recovery mode menu – (this can be tricky, the time you have the power button pressed is critical)

Once you get the dead Android, you must:

  1. press and hold power button for about 2-3 seconds. Don’t hold this for to long!!
  2. without releasing power button, press volume up button and quickly release the volume up button.
  3. quickly release the power button button.

If the phone reboots, it means you hold the power button too long. 

Step 5: Clear cache partition

In recovery mode menu, use volume down or volume up  button to navigate to “Wipe cache partition” .

Then use the Power button to select it. This is different from step 3.

After selecting the wipe cache partition, your phone will start to wipe all cache files in the cache partition. This operation can take 5 minutes or more so be patient. WHen it is complete it will return to the recovery mode menu.

Step 6: Reboot the phone

You can select Reboot system now from the recovery mode menu.